We place the highest priority on customer support. Please check the Tech Support FAQ’s below to see if the issue you have is listed. If your question is not answered in the FAQ’s, please send an email to order@impaccusa.com. We offer support 9AM-5PM EST M-F. Please write your question in detail along with the type of computer, operating system, web browser, flash-plug-in version and contact information. You may also call us at 207-695-3354. Please have the above information ready so that we can help you resolve your issue.

Tech Support FAQ

1. What are the system requirements for viewing online training at IMPACCTraining.com?
2. The course loads but stops after a screen or two, what do I do?
3. Is there a help tutorial for the online training?
4. I have forgotten my password- what should I do?

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1. What are the system requirements for viewing online training at IMPACCTraining.com?

Click here for a list of the minimum and recommended configurations for using IMPACCTraining.com

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2. The course loads but stops after a screen or two, what do I do?

Check to see if you have the latest flash plug-in for your browser. Downloading the latest version will usually solve this issue. For your convenience there is a download the latest version of flash plug-in button on the launch page for each course.

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3. Is there a help tutorial for the online training?

Yes. The courseware has a help button located at the top right corner of each page. Clicking on the help button will open the help pages in a separate window.

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4. I have forgotten my password- what should I do?

Your company has a record of all passwords. You should check with your supervisor. If you purchased the program individually, then you received an email receipt that has an attachment with your password. You can always email order@impaccusa.com. Be sure to include your name and address.

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