| We place the
highest priority on customer support. Please check the Tech
Support FAQ’s below to see if the issue you have is
listed. If your question is not answered in the FAQ’s,
please send an email to support@impacctraining.com.
We offer support 9AM-5PM EST M-F. Please write your question
in detail along with the type of computer, operating system,
web browser, flash-plug-in version and contact information.
You may also call us at 207-695-3354. Please have the above
information ready so that wecan
help you resolve your issue.
Tech Support FAQ
1. What are the
system requirements for viewing online training at IMPACCTraining.com?
2. The
course loads but stops after a screen or two, what do I do?
3. Is
there a help tutorial for the online training?
4. I
have forgotten my password- what should I do?
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1.
What are the system requirements for viewing online training
at IMPACCTraining.com?
Click
here for a list of the minimum and recommended configurations
for using IMPACCTraining.com
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2.
The course loads but stops after a screen or two, what do
I do?
Check to see if you have
the latest flash plug-in for your browser. Downloading the
latest version will usually solve this issue. For your convenience
there is a download the latest version of flash plug-in button
on the launch page for each course.
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3.
Is there a help tutorial for the online training?
Yes. The courseware has a
help button located at the top right corner of each page.
Clicking on the help button will open the help pages in a
separate window.
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4.
I have forgotten my password- what should I do?
Your company has a record
of all passwords. You should check with your supervisor. If
you purchased the program individually, then you received
an email receipt that has an attachment with your password.
You can always email support@impacctraining.com. Be sure
to include your name and address.
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