place the highest priority on customer support. Please check the Tech
Support FAQ’s below to see if the issue you have is listed.
If your question is not answered in the FAQ’s, please send an
email to firstname.lastname@example.org.
We offer support 9AM-5PM EST M-F. Please write your question in detail
along with the type of computer, operating system, web browser,
flash-plug-in version and contact information. You may also call us at
207-695-3354. Please have the above information ready so that we can help you resolve your
What are the system
requirements for viewing online training at IMPACCTraining.com?
2. The course loads but
stops after a screen or two, what do I do?
3. Is there a help
tutorial for the online training?
4. I have forgotten my
password- what should I do?
1. What are the system requirements for
viewing online training at IMPACCTraining.com?
here for a list of the minimum and recommended configurations
for using IMPACCTraining.com
2. The course loads but stops after a
screen or two, what do I do?
to see if you have the latest flash plug-in for your browser.
Downloading the latest version will usually solve this issue. For your
convenience there is a download the latest version of flash plug-in
button on the launch page for each course.
3. Is there a help tutorial for the
The courseware has a help button located at the top right corner
of each page. Clicking on the help button will open the help pages in a
4. I have forgotten my password- what
should I do?
company has a record of all passwords. You should check with your
supervisor. If you purchased the program individually, then you
received an email receipt that has an attachment with your password.
You can always email email@example.com.
Be sure to include your name and address.