1 . What is the IMPACC Program?   2 . What programs are available at IMPACCTraining.com?   3 . Can we preview the programs before we purchase?   4 . How do we purchase online training?   5 . How long do the online programs take to complete?   6 . Can the programs be completed in more than one session?   7 . How do our employees access the online training?   8 . Can we purchase a site license for our corporate intranet?   9 . Will we also receive course materials for each "seat" purchased? 10 . Can we purchase training for more than one person? 11 . What are the system requirements for viewing online training? 12 . How do I assign and track passwords to my employees? 13 . How many times can my employees access an online training program? 14 . Will the employee be able to skip the course and go directly to the final exam? 15 . How will we know if an employee has completed the training we assigned? 16 . Is there a help tutorial for the online training? 17 . I have forgotten my password- what should I do? 18 . Is there a Certificate of Completion at the end of each course? 19 . Will the employee be able to print out the exercises? 20 . Who can we contact with additional questions? 21 . Can we order additional course booklets for other employees? 22 . Do you have other products available that we might need? 23 . Do you have consultants available in my area to analyze our workplace and train our management team? ---------- 1. What is the IMPACC Program? The IMPACC program is a Work Injury Prevention Training System developed by Lauren Andrew Hebert, PT, OCS. Medical professionals across the country have provided consultation and training to industry using our system since 1983. On-going research and development continues today. The online versions of the employee programs are the latest development. top 2. What programs are available at IMPACCTraining.com? We currently have three programs for the prevention of Musculosketelal Disorders in the workplace. The IMPACC Back School Employee Training Program, the IMPACC WorkSmart Neck-Arm Employee Training Program and the WorkSmart Office Ergonomics Program. top 3. Can we preview the programs before we purchase? Yes. There is a demo of the first few pages of each program available at IMPACCTraining.com. If you wish to see the entire program please contact our customer service representatives. top 4. How do we purchase online training? Purchasing online training from IMPACCTraining.com is quick and easy. Click on "Purchase Training" in the menu bar . Enter the number of "seats" you wish to purchase, click subtotal, then click checkout. Then enter your payment information on our secure server and you are ready to begin training. We will immediately email you a receipt of your transaction and attach the passwords (one for each seat) in an easy to use tab delimited text document. You may also purchase 'seats' by calling our customer service representatives. They will process your order and issue the passwords, which will be emailed to you. We accept all major credit cards and written purchase orders with approved credit. Our terms are net 30. top 5. How long do the online programs take to complete? Our programs can be completed in about 45-75 minutes depending upon the program and the learning speed of the student. The objective of our courses is to modify workers' behaviors and that cannot be accomplished effectively without full knowledge and professional motivation. We use many adult learning techniques that will help gain compliance and increase the return on your investment in your workforce. top 6. Can the programs be completed in more than one session? Absolutely! The programs are chapter based and the courseware will ask a returning student if he/she wishes to continue from where they left off. top 7. How do our employees access the online training? The training programs are available on the internet at IMPACCTraining.com. They can be accessed in two mouse clicks from the home page. top 8. Can we purchase a site license for our corporate intranet? Yes, we can deliver the program(s) on CD for use on your corporate intranet for a specific number of views with a signed license agreement. Please call for more information and minimum requirements. top 9. Will we also receive course materials for each "seat" purchased? There is a course manual that compliments the program. One manual will be shipped to you for each seat purchased. The manuals, shipping and any applicable sales taxes are included in the cost of the program. top 10. Can we purchase training for more than one person? Yes. Although the interactivity of the programs effectively limits viewing to one student at a time, you may purchase as many "seats" as you need to train your employees. Each seat has its own final exam and Certificate of Completion and may be used only once. top 11. What are the system requirements for viewing online training? Click here for a list of the minimum and recommended configurations for using IMPACCTraining.com. top 12. How do I assign and track passwords to my employees? When you purchase "seats" you will receive an email receipt with an attachment. This attachment is a tab delimited text document and will contain a unique User ID and password for each seat. Simply assign each User ID and password to your employees by creating your own identifier for each one. (employee number, full name or other identifier, etc.). Then you can log in to the Learning Management System (LMS) and check the status of the course and test results using the User ID we assigned to that password. When employees login to take a course they will have to enter only two pieces of information. 1. Their full name (which will be printed on the Certificate of Completion) 2. Their password top 13. How many times can my employees access an online training program? Employees may access the program as many times as they need to complete the program. After they take the final exam and print the Certificate of Completion the password will no longer work except to go back and print their certificate if they want another copy. Each time an employee returns to the program the courseware will ask if he/she would like to resume where they left off. top 14. Will an employee be able to skip the course and go directly to the final exam? No. Our courseware has completion based testing. The employee must visit each page in order to take the final exam. Any pages not visited will be listed for the employee at final exam time. top 15. How will we know if an employee has completed the training we assigned? There are two ways to determine if the employee has completed the training. Passing in a Certificate of Completion is one way. You can log into our Learning Management System (LMS) and view the status of each User ID. top 16. Is there a help tutorial for the online training? Yes. The courseware has a help button located at the top right corner of each page. Clicking on the help button will open the help pages in a separate window. top 17. I have forgotten my password- what should I do? Your company has a record of all passwords. You should check with your supervisor. If you purchased the program individually, then you received an email receipt that has an attachment with your password. You can always email support@impacctraining.com . Be sure to include your name and address and the User Name associated with your password. top 18. Is there a Certificate of Completion at the end of each course? Yes. After the final exam has been taken the employee will be asked if they wish to print out the Certificate of Completion. The Certificate contains the employees full name (or name they entered on the login screen) and their score as a % of 100. In addition their password will be printed on the Certificate for easy record keeping. top 19. Will the employee be able to print out the exercises? Yes. The employees will be given an opportunity to print the exercises when they have completed the course. The employee should print them before they exit the completed course as they will not be able to return once the course is finished. If an employee forgets, they can email us at support@impacctraining.com and we will email the .pdf files. top 20. Who can we contact with additional questions? For answers to any technical questions you may always email us at support@impacctraining.com or call 207-695-3354. For sales related questions call our customer service representatives. Hours are 9am-5PM EST, M-F top 21. Can we order additional course booklets for other employees? Yes. For orders call our customer service representatives. Hours are 9AM-5PM EST, M-F top 22. Do you have other products available that we might need? We carry many products in our catalog. Look in the resources section of the program and click on the catalog to view or print. top 23. Do you have consultants available in my area to analyze our workplace and train our management team? We have several hundred consultants who have our training program materials. Look on impaccusa.com for a partial list of providers. You may call us at 207-695-3354 and we will be happy to locate the nearest participating IMPACC Program Provider. top Home